CUSTOMER SERVICE AND INSIDE SALES REPRESENTATIVE IL

Company Description

Edwards Label is a rapidly growing innovative packaging printer, specializing in pressure sensitive labels and flexible packaging for retail, commercial, and industrial markets. We are known by our clients for our quick turnaround time, ingenuity, and unmatched customer service. As an employer, we have a strong company culture that seeks to empower our employees to reach their highest potential. Because our company works in a unique niche market of printing, we strongly believe in training and promoting from within.

For more information regarding our company please view our website: www.edwardslabel.com.

Edwards Label also offers a comprehensive benefits package, including 401k, medical, dental and vision insurance, paid holidays and vacation.

Essential Duties and Responsibilities

• Discuss goods or services information with customers or patrons.
• Study product information to acquire professional knowledge.
• Fulfill Customer and sales representative needs and requests including, but not limited to, assisting with general questions and requests for information or supplies.
• Maintain customer relations and customer satisfaction.
• Liaison for Sales if Sales Representatives are out in the field.
• Accurately explain technical product or service information to customers. 
• Explain proposals for current or prospective customers and negotiate prices or other sales terms.
• Distribute promotional literature or samples.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Refer customer complaints to designated departments for further investigation.
• Perform other duties at a lower level or higher level of proficiency or not related to this classification on occasion.
• Maintains good housekeeping.
• Overtime Authorization and Requirement - Unauthorized approval in advance of working overtime and repeated refusal to work overtime are violations of company policy.
• Lead CMS and maintain with proper load information.
• Prospect customers via calls and emails. 
• Conduct data entry task as needed. 

High school diploma/equivalent

• 1 year of customer service experience, preferred

Edwards Label is an Equal Opportunity Employer.

 Equal access to programs, services and employment is available to all persons.  Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.