Sales Consultant

About USHEALTH Greater Orlando:

We provide service to our customers, and also to each other. We are a diverse team of professionals who are better together than we ever could be apart. Helping Other People Everyday is more than a mantra, it’s a way of life. We help our clients secure the most adequate medical coverage tailored to their specific needs, we will do what is right and best for our clients at all times.

Sales Consultant Job & Responsibilities:

• Serve as the main point of contact for customer inquiries, providing timely and accurate responses through various communication channels (phone, email, chat).
• Actively listen to customer concerns, understanding their needs and challenges.
• Provide accurate information about products, services, and policies, assisting customers in making informed decisions.
• Effectively resolve customer complaints and issues, aiming to achieve a satisfactory resolution for both the customer and the company.
• Escalate complex or high-priority cases to the appropriate teams while ensuring a seamless handover.
• Maintain a high level of professionalism, empathy, and patience in all customer interactions.
• Document customer interactions and resolutions accurately in the CRM system.
• Identify opportunities for process improvements and share customer feedback with relevant departments.
• Collaborate with cross-functional teams to address customer needs and enhance the overall customer experience.
• Promote customer loyalty by recognizing and acknowledging long-standing customers.
• Stay informed about the company's products, services, and industry trends.
• Strive to meet or exceed customer satisfaction goals and performance metrics.
• Participate in training sessions to continuously improve product knowledge and customer service skills.
• Act as a brand ambassador, upholding the company's values and reputation in every interaction.

Sales Consultant skills and qualifications:

• Proven experience in customer service, call center, or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving skills with a solution-oriented mindset.
• Empathetic and patient attitude in dealing with customer concerns.
• Ability to handle challenging situations with professionalism and composure.
• Proficiency in using computer systems, including CRM software and Microsoft Office Suite.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Detail-oriented approach to ensure accuracy in documentation and information sharing.
• Positive attitude and willingness to learn and adapt to changes.
• Strong team player with excellent interpersonal skills.
• Availability to work flexible shifts, including evenings and weekends if required.

Customer Care Executive Career Benefits:

• State-Of-The-Art Training Platform (we'll train you)
• Monthly and Quarterly Bonuses (up to 16 bonuses per year)
• Annual Awards Trip (Incredible Locations)
• Company Generated Prospects
• Exceptional Product Portfolio - Multiple Product Lines
• Industry-leading Compensation with Residual Income
• Annual performance bonuses (millions of dollars)
• Coaching and Mentorship from Servant Leadership
• Rapid Career Advancement Based on Your Merit
• Free Company Generated Leads (No Cold Calling)
• No door-to-door sales!
• 2-15 License (or willing to obtain one with our help)
• Year 1 income (65-145,000)
• After years 2-3 top reps are making (250,000+)
  
  Ability to commute/relocate:

• Orlando, FL 32809: Reliably commute or plan to relocate before starting work (Required)
  
  Work Location: In person