Assistant Front-End Manager

PRIMARY OBJECTIVE: To assist in planning and implementing front-end procedures. To contribute toward ensuring a positive shopping environment for customers and a positive working environment for employees.

NATURE AND SCOPE: Emphasis in this position is on providing effective management of the front-end. The Assistant Front-End Manager is responsible for conveying to and monitoring personnel to ensure store policies and procedures and office procedures are followed. Provides clerk and bagger supervision, labor control and sets a strong example of the high level of customer service required by all employees. This position is responsible for assisting in providing effective training, development and work direction for department employees and requires the ability to encourage individual and group effort toward department objectives. The primary learning challenge is consistently meeting or exceeding labor goals while ensuring the quality of customer service and understanding bookkeeping procedures as ell as reviewing management reports. This position requires ongoing social skills/verbal interaction, judgment/decision making, listening skills, reading, walking and standing. Position functions and work hours may vary according to business needs. Assignments and work direction are provided by the Front-End Manager.

ESSENTIAL POSITION FUNCTIONS

Assist in developing and implementing a weekly work plan for the Front-End

• Assist in monitoring schedule on a weekly basis and making Front-End coverage adjustments to customer volume
• Assist in scheduling for the best customer service while maximizing productivity

Assist in managing Front-End activity to ensure positive customer relations and accurate, prompt checkout

• Effectively communicate department priorities, policies and procedures and delegate accordingly
• Ensure proper customer relations
• Ensure correct product handling and scanning techniques
• Ensure adherence to Company policy
• Ensure proper handling of all forms of tender and coupons
• Ensure price checks obtained, scan error receipts completed and management notified of discrepancies as appropriate
• Authorize check cashing
• Ensure Front-End cleanliness and organization include filling bags and keeping Front-End clear of shopping carts
• Ensure proper etiquette is used on the telephone and the paging system

Perform daily store accounting procedures

• Conduct scheduled reports for use in daily accounting activities
• Balance and reconcile all clerk reports and communicate with management regarding over/shorts
• Perform check encoding
• Ensure adequate amounts of change on hand and follow procedure in ordering and receiving change
• Follow procedure for bank deposits
• Follow procedure for reporting store accounting data, sales and deposits using total store recap sheets and safe count sheet
• Follow procedure for handling cash and, check for accountability and security
• Check credit and debit totals
• Verify safe count
• Follow procedure for ending day’s business and beginning new period, includes entering day’s deposit information
• Properly handle in-store customer charges
• Follow procedure for coupon handling and redemption
• Notify management of any bookkeeping problems
• Maintain safe, tills and locks on all doors for security
• Maintain confidentiality regarding sales and cash on hand

Direct Front-End security procedures

• Ensure Front-End personnel know and are able to implement emergency procedures
• Ensure proper authorization for admittance to secured areas
• Secure cash assets of Company
• Administer store audit policies
• Perform random clerk audits
• Perform daily coupon audits

Review reports and take appropriate action

• Review voids and refunds for proper authorization and handling
• Check accuracy of bookkeeping reports and deposits
• Ensure cash inventory control for accounting
• Review all daily cashier exception reports

Perform personnel functions

• Conduct or supervise training and assess retaining needs
• Conducts or supervises front-end performance reviews
• Recommend employees for advancement or special recognition
• Administer disciplinary action if needed
• Communicate and work with Human Resources or Store Director as appropriate to above functions

Monitor Front-End safety

• Observe for unsafe conditions, ensure accidents are reported immediately and ensures front-end personnel are properly trained in safety procedures and guidelines
• Ensure no one under 18 years of age operates hazardous equipment
• Ensure the use of personal protective devices when necessary (chemical resistant gloves) for cleaning glass
• Report and ensure all defective equipment is repaired

Perform cashiering duties

• Scan and process customers’ orders
• Ensure positive customer relations and satisfaction
• Ensure proper handling of tender and coupons
• Follow Front-End security procedure
• Assist with Front-End cleaning and maintenance

Perform customer service duties

• Give breaks to the customer service cashiers
• Handle customer needs and refunds in the appropriate manner
• Answer the telephone as timely as possible with a friendly positive tone
• Direct phone calls to the appropriate personnel
• Ensure breaks and lunches are given on a timely basis
• Direct clerks and baggers to where they will be working when they begin their shift
• Sell gift cards
• Direct guests and vendors to the appropriate area

Bag groceries for customers

• Make sure groceries are properly bagged for each customer
• Supervise clerks and baggers to make sure they are correctly bagging

Maintain the employee lounge

• Ensure each night a clerk cleans the lounge and empties the garbage
• Make sure the refrigerators are cleaned on a regular basis
• Check to see all appliances are in working order

Provide efficient organization of bookkeeping office

• Maintain office cleanliness and maintain office equipment

Follow all store and department policies and procedures

FUNCTIONAL REQUIREMENTS

Physical

• Lifting up to 55 lbs.
• Pushing/pulling up to 200 lbs.
• Equipment operation (computer, cash register, telephone, check encoder, calculator, scale, Tellermate)
• Sitting, standing, walking, twisting, turning, squatting, stooping, bending, reaching, crawling

Mental

• Judgment/decision making
• Listening skills
• Social skills/ verbal interaction
• Reading, writing, math
• Memorization

IMPORTANT DISCLOSURE NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

We are an equal opportunity employer.