Service Manager

Sophia is a neighborhood steakhouse in downtown Wilmette on Chicago’s North Shore. Beloved restaurateurs Glenn Keefer (formerly of Keefer’s Restaurant) and Ryan O’Donnell (Ballyhoo Hospitality) have reunited to create a great neighborhood steakhouse where the menu options encourage guests to visit often; prices are value-driven; the ambiance invites conversations; the staff becomes like family in all the right ways.

We are currently seeking a Service Manager to join our talented team! We offer a great work environment, benefits, PTO and growth opportunities.

OVERVIEW:

The Manager trains and assists in the operations of Ballyhoo Hospitality. Oversee and coordinate the planning, organizing, training and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service & satisfaction, food quality, cleanliness and sanitation.

GENERAL EXPECTATIONS:

• Act with integrity, honesty and knowledge that promote the culture, values and mission of Ballyhoo Hospitality and our Partners.
• Ensure that all guests feel welcome and are given responsive, professional and gracious service at all times
• Perform all aspects of the position with efficiency, respect, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy and initiative.
• Collaborate with the management team to create a culture and restaurant work environment based upon respect; foster opportunities for the team to learn, grow and develop their abilities.
• Understand all programs, procedures, standards, specifications, guidelines and training protocols.
• Offer positive solutions to problems or issues and be a voice that is part of the decision-making team.

ESSENTIAL JOB FUNCTIONS:

• Train in varying positions in Ballyhoo Hospitality
• Ensure that all food and products are consistently prepared and served according to the restaurant portioning, cooking and serving standards
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant’s accounting policies and procedures
• Make employment and termination decisions consistent with company guidelines for approval or review
• Fill in where needed to ensure guest service standards and efficient operations
• Complete weekly assignments as designated
• Participate in Weekly Managers Meeting
• These job functions include but are not limited to the following duties, additional duties may be assigned

REQUIRED QUALIFICATIONS:

• Minimum of 2 years’ experience in the restaurant/hospitality industry.
• Must have a working knowledge of restaurant management and operations.
• 2-3 years of culinary & wine experience, preferably in an upscale dining environment
• Excellent communication and organization skills. Ability to interact professionally and diplomatically with a variety of business partners.
• Fluency in Microsoft Office Suite: Word, Excel (Advanced ability), PowerPoint
• Prior experience with accounting software, POS systems, and payroll/HRIS systems.