Patient Registration Specialist

• Greet all patients, students, volunteers, delivery personnel, and any other visitors as they approach the front. 
• Maintain patient flow by coordinating closely with clinical staff: such as Medical; Dental, etc. 
• Register all patients per registration protocols and collect all documentation.
• Scan required documentation into eClinicalWorks per protocol.
• Follow the protocol in informing RNs or providers immediately when clients are presenting urgent symptoms such as chest pain, shortness of breath, acute abdominal pain, etc.
• Reviews and verifies patient coverage of insurance and financial data and computes the charges to be paid by the patient.
• Collects co-pays or deductibles prior to the patient being seen by the provider using established policies and procedures.  
• Follow protocol when collecting cash from patients.
• Maintain and prepare daily scheduled appointments.
• Maintain a high accuracy rate when entering appropriate patient information into eClinicalWorks.
• Follow proper telephone etiquette and protocol when answering phone calls.
• Schedule follow-up appointments, if needed, before the client departs
• Assist in calling for consult notes or diagnostic imaging and results, as needed when directed at Clinic Service Site (CSS) locations. 
• Assist providers with clerical duties as needed at CSS locations.
• Manages necessary LACHC-related paperwork for clients. Stock and organize paperwork.
• Schedules appointments for clients, both in-clinic and outside appointments and sends reminders.
• Follow-up on no-show patients on a daily basis 
• Communicate patient complaints to the appropriate supervisor.
• Assist with scheduling optometry appointments, including follow-up and dispensing of glasses.
• Support when possible with translating.
• Receive incoming mail and delivery packages and phone appropriate staff for pick-up
• Maintain a clean and orderly lobby area.
• Assist in maintaining office supplies.
• Other duties as assigned.

• Professional and positive attitude.
• Ability to multi-task; well-organized.
• Computer literate.
• Excellent verbal and written communication skills.
• Bi-lingual Spanish (read and write) preferred.
• Ability to understand and follow complex oral and written instructions.
• Must be CPR certified.
• Must have reliable transportation including the ability to travel locally when needed. 
• Including the different clinic sites. 
• Must dress in business casual including wearing a blazer or suit when needed.

• Require knowledge of office equipment. Preferred medical terminology and knowledge of ICD-9 codes and CPT codes. 
• Experience with Microsoft Windows XP, Microsoft Access, Microsoft Excel, and Microsoft Word is useful.

• English fluency is required; bilingual Spanish is preferred.

Los Angeles Christian Health Centers opened in 1995 with a handful of staff but a big vision to render hope and healing through healthcare to the thousands of homeless and low-income residents living in Los Angeles County. Today, 120 staff members serve the County’s most vulnerable populations from our two full-time health centers in Skid Row and Boyle Heights. We also provide comprehensive medical care at our 10 part-time satellite clinics hosted by our community partners throughout Downtown Los Angeles and Watts.