Retail Sales Associate

Job Summary:
We are seeking a dedicated and customer-oriented Sales Associate to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service, driving sales, and maintaining a clean and organized store environment. If you have a passion for vaping products and enjoy interacting with customers, we encourage you to apply.

Responsibilities:

• Sales Generation:
• Assist customers in selecting the right vaping products based on their preferences and needs.
• Upsell and cross-sell products to maximize sales opportunities.
• Process transactions efficiently and accurately using our point-of-sale (POS) system.

Customer Service:

• Greet customers warmly and create a welcoming atmosphere in the store.
• Address customer inquiries, concerns, and complaints in a professional and timely manner.
• Build and maintain strong customer relationships through attentive service and personalized recommendations.
• Educate customers on vaping products, safety guidelines, and regulations.
• Store Maintenance:
• Ensure the store is clean, organized, and well-stocked at all times.
• Perform routine cleaning tasks, including dusting, sweeping, mopping, and sanitizing surfaces.
• Restock shelves, displays, and product bins as needed.
• Monitor inventory levels and report low stock items to management.
• Assist with receiving and processing shipments.
• Compliance:
• Adhere to all company policies, procedures, and safety guidelines.
• Stay updated on industry trends, product knowledge, and regulatory changes related to vaping products.
• Maintain awareness of age verification requirements and ensure compliance with local and federal laws.

Qualifications:

• Previous retail sales experience preferred, preferably in the vaping industry.
• Knowledge of vaping products, accessories, and e-liquids is a plus.
• Excellent communication and interpersonal skills.
• Strong customer service orientation with a focus on providing a positive shopping experience.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Basic math skills and familiarity with cash handling procedures.
• Flexibility to work evenings, weekends, and holidays as needed.

Physical Requirements:

• Ability to stand for extended periods and lift/move objects weighing up to 25 pounds.
• Comfortable working in an environment with exposure to vape smoke and scent.

Benefits:

• Employee discounts on vaping products and accessories.
• Friendly and supportive work environment.

If you are passionate about vaping and enjoy interacting with customers, we want to hear from you! Please submit your resume and cover letter outlining your relevant experience and why you would be a great fit for this position.