Outside Sales Manager - Hospitality - Hybrid Remote

GET TO KNOW BEAR CREEK MOUNTAIN RESORT:

Bear Creek Mountain Resort (BCMR) is the Lehigh Valley’s leading wedding, conference retreat and family vacation property. As the area’s premier “learn to ski” resort as well, BCMR is an idyllic location for both leisure and corporate events. The resort is proud to host more than 120 weddings per year and has always focused on delivering a completely unique and highly personalized experience for our couples and their guests. With more than 20,000 square feet of meeting and event spaces in the Hotel, BCMR also features hundreds of acres of outdoor space for skiing, events, activities, and a whole lot more.

GET TO KNOW SOUTHERN:

Southern Management is the largest privately owned property management company in the Mid-Atlantic region. We own and manage apartment communities, hotels, mixed-use and commercial properties, but our business is people. We empower our team members to do the right things, in the right ways, for the right reasons. Be part of something worthwhile. Be part of the Southern Difference. Join our team!

WHAT WE ARE LOOKING FOR:

The ideal Sales Manager for Bear Creek will increase group and F&B revenue by securing primarily corporate groups and programs at the resort. With the position able to be largely remote from the resort with on-site requirements, the perfect sales manager will be highly organized, a strong self-starter and very detail oriented. As this position is a critical member of the Sales team, focusing on developing corporate connections and generating new business while establishing strong on-property relationships is essential. The right person will partner with various departments across the resort to ensure the client has an exceptional experience.

WHAT WE EXPECT FROM YOU:

• Actively prospect & qualify new business within corporate market.

• Arrange and conduct site inspections and off-site presentations for potential clients.

• Respond to all inquiries in a timely manner.

• Meet outside sales call and sales goals.

• Participate in appropriate organizations, networking events and attend trade shows per market segment.

• Negotiate all meeting space, catering, guest room rates and/or hotel services within approved booking guidelines.

• Accurately produce necessary sales contracts, and rate agreements.

• Compose necessary planning documents such as group resumes, BEO’s as appropriate, and effectively communicate to the conference services or operations departments as required.

• Follow up with client to ensure the experience met/exceeded expectations after group departure.

• Establish proper billing details in partnership with accounting and utilize Sertifi for group deposits and payments as required.

• Enter detailed information in Delphi/Salesforce on appointments, calls, activities, etc. as required and complete weekly work summaries to the Director of Sales

• Ability to travel as needed to locations to meet with potential clients to conduct in-person sales calls.

• Ability to work remotely with on-site requirements as dictated by the resort General Manager and/or Director of Sales and to be a minimum of five (5) days per month and potentially more as required.

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:

• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor

• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

• Contribute to the team’s success by accomplishing tasks and assisting with projects as needed.

• Maintain knowledge and compliance with departmental policies, service procedures, and standards.

• Work as a team member to ensure our guests have the best possible experience.

• Understand emergency procedures and be able to apply them when necessary.

• Report any incidents, property damage or injuries immediately to Manager/Supervisor

• Attend department meetings and training sessions, as necessary.

• Other duties as assigned by Director of Sales

• Support Southern Management’s Mission, Vision, and Values

• Comply with Bear Creek and Southern Management’s policies and procedures.

QUALIFICATIONS:

• 1-3 years demonstrated sales experience, preferably in a hospitality or food and beverage environment.

• High School Diploma or equivalent required.

• Associate’s degree in relevant field preferred

• Availability during peak operating times, i.e.: weekends, holidays, and special events.

JOB KNOWLEDGE & SKILLS:

• Advanced knowledge of hotel\resort banquet and rooms sales processes

• Salesforce/Delphi knowledge and first-hand experience is an essential requirement.

• Organized and very detail oriented.

• Excellent time management skills

• Excellent interpersonal skills

• Strong leadership and managerial skills

• Should be able to type at least 35 words per minute.

• Professional appearance

• Excellent written and verbal communication skills

• Compute basic arithmetic and mathematical calculations.

• Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction.

• Technical knowledgeable and competency in necessary systems and software:

  • Outlook, Word, Excel, Delphi FDC

PHYSICAL DEMANDS & ENVIRONMENTAL CONDITIONS:

PHYSICAL DEMANDS

Physical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job - not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling).

• Communicating Verbally: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.

• Hearing Requirements: The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes/alarms).

• One-on-one (in person)

• Group or conference (in person)

• Telephone

• Other sounds

• Keyboarding: Entering text or data into a computer or other machine by means of a keyboard. Devices include traditional keyboard, 10 keypad, touch screen and other.

• Near Visual Acuity: Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.

• Peripheral Vision: Observing an area that can be seen up and down or to the right of left while eyes are fixed on a given point.

ENVIRONMENTAL CONDITIONS

• Noise Intensity Level: The noise intensity level to which the worker is exposed in the job:

• Quiet

• Moderate

• Indoor / Office Environment

LIMITATIONS and DISCLAIMER:

The above job description only describes the general nature and illustrative level of work performed; it is not intended as an exhaustive list of duties, responsibilities, and required skills for the position. Team members will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with federal and state laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an “at-will” basis.