Desktop Support Technician

Desktop Support Technician
Austin, TX

SUMMARY:

• A Desktop Support Technician who possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a "do whatever it takes'' attitude and possess great pride in their work.

JOB DUTIES AND RESPONSIBILITIES:
Provide hardware and software support – In an efficient and professional manner, assist users with issues like the following:

• Both Mac and Windows and software knowledge/troubleshooting.
• Management of asset Inventory and detailed record keeping is essential.
• Some lite Cell phone support.
• Customer Service – Assist users in a prompt and courteous manner through the following methods.

QUALIFICATIONS:

• Experience in a corporate Helpdesk and/or Desktop support environment is preferred.
• Consider themselves "tech-savvy” and willing to learn new ideas.
• Must understand and communicate technical concepts and provide clear technical instructions in simple terms.
• Excellent customer service skills to work effectively with clients.
• Understanding the Windows 10 Operating System.
• Understanding Mac OS is a plus.
• Ability to work well with other people in a team-oriented environment.
• Ability to professionally handle conflicts.
• Must be professional, self-motivated, resourceful, flexible, and work with minimal supervision.
• Must be able to follow through procedures and protocols as outlined by senior management.

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.

req24-00275