Store Operations Manager

Store Operations Manager – Astoria Co-op

Lead and Elevate Operations for a Community-Focused Retail Food Co-op!

At Astoria Co-op, we are passionate about delivering exceptional food and outstanding service to our community. We see each day as an opportunity to create a positive impact through our values by prioritizing community well-being through local partnerships, creating a welcoming and inclusive environment, and giving back with our Change for Community program. As a member-owned retail food cooperative in operation for nearly 50 years, we are rooted in providing locally sourced products, organic produce, and a top-tier retail experience to our neighbors and those visiting the north Oregon coast.

Astoria Co-op is a $10+ million organization with 55 employees.

Job Overview

As the Store Operations Manager, you will oversee the retail department managers, engaging the team in setting retail goals and executing thoughtful operation of the store. You will work closely with the Administrative Leadership Team and General Manager to analyze store-wide sales and labor goals and help set the tone for the organization.

Reports to: General Manager

Benefits:

Benefits include medical, dental, & vision, paid time off, EAP, short-term disability, and 20% discount on store purchases.

Role & Responsibilities

1. Daily Operations
   • Oversee and manage daily store operations, ensuring efficient and successful functioning of the entire facility
   • Coordinate and optimize staff scheduling to ensure excellent customer service during all operating hours.
   • Plan and schedule projects, including cleaning and physical inventory, to maintain operational efficiency.
   • Oversee merchandising strategies and promotional programs, ensuring alignment with organizational goals
   • Uphold exceptional customer service standards, training, and coaching staff in delivering outstanding service.
   • Embrace and demonstrate cooperative values, principles, and the mission of the Co-op.
2. Personnel Management
   • · Provide supervision and guidance to department managers, fostering motivation, discipline, and clear communication.
   • Conduct regular manager meetings to review department performance and plan corrective actions as needed.
   • Support the hiring process, working closely with the Human Resource Manager to ensure timely and effective staff recruitment.
3. Planning
   • Collaborate with department managers to set and meet retail sales goals.
   • Establish objectives for department sales, margins, net profit, and labor costs in collaboration with the General Manager.
   • Collaborate with the Pricing Coordinator to develop and implement effective pricing strategies for revenue optimization.

Qualifications

• Strong management experience in a fast-paced, high-volume retail grocery establishment.
• Familiarity with the natural foods industry and cooperative business model.
• Excellent supervisory skills, including hiring, training, motivation, and corrective action.
• Background in merchandising with knowledge of current trends in the natural foods industry.
• Proficiency in budgeting, financial analysis, and interpreting financial statements.
• Effective prioritization and delegation abilities.
• Demonstrated problem-solving, decision-making, and accountability skills.
• Experience developing efficient systems and procedures for retail operations.
• Excellent communication skills and the ability to provide clear directions.
• Proficiency in using Microsoft Office programs.

How to Apply: Please submit your resume and a cover letter outlining your relevant experience and how you can contribute to growing our positive impact.

If you are passionate about leading operations, excited at the opportunity to work for a community-owned retail food co-op and share our commitment to exceptional food and service, we invite you to apply for the Operations Manager position. Join our team and play a vital role in driving efficiency and exceptional service.

About the Area

Astoria is located in the northwest corner of Oregon, keenly positioned at the mouth of the Columbia River and a 15-minute drive to the ocean. A vibrant town known for eclectic art, history, outdoor recreation, and passionate food and agricultural producers.

More about the area: https://traveloregon.com/places-to-go/cities/astoria/

We are a learning organization on a continuous journey to build a positive and inclusive culture that values a diversity of ideas, perspectives, and identities. We foster an environment where everyone is treated with dignity and respect, where we are inspired by our work and proud of our contributions.

Equal Opportunity - Astoria Co+op is an equal opportunity employer. We hire qualified individuals without unlawful regard to race, color, religion, gender (including gender non-conformity), sexual orientation, national origin, age, disability, genetic information, veteran status, military service, marital status, or any other status protected by applicable federal, state, or local law.