FOH Service Manager
Zooba Eats Inc.
New York, NY
- $70,000 Yearly
- Medical , Paid Time Off , Retirement
- Full-Time
Zooba is hiring a FOH Service Manager to lead dine-in operations as we introduce an expanded menu of the tastes of Egypt to Manhattan with full dine-in service.
The Job Summary
The Manager is responsible for ensuring that all guests who dine with us have a memorable experience and enjoy exceptional service. The Manager reports to the Zooba Nolita General Manager and acts as a leader on the floor supervising a team of service staff. Experience serving Egyptian, Middle Eastern or Mediterranean cuisine in a restaurant setting is a plus.
The Job Details
Qualifications and Requirements
Salary and Benefits
Equal Opportunity Employer
Zooba (incorporated as Zooba Eats Inc.) hires based on our specific core values with consideration for required qualifications and competencies. We maintain a nondiscrimination policy towards all employees and applicants.
The Job Summary
The Manager is responsible for ensuring that all guests who dine with us have a memorable experience and enjoy exceptional service. The Manager reports to the Zooba Nolita General Manager and acts as a leader on the floor supervising a team of service staff. Experience serving Egyptian, Middle Eastern or Mediterranean cuisine in a restaurant setting is a plus.
The Job Details
- Demonstrate mastery of all Zooba food and beverage menu items, fluency of all ingredients and preparations, and the ability to respond to guest preferences and needs.
- Demonstrate a curiosity and love for Zooba's unique take on Egyptian cuisine and an eagerness to continue to learn and grow.
- Consistently follow and lead the team on Zooba's steps of service with efficiency and a positive attitude, while maintaining a sense of urgency throughout service.
- Ensure the dining room is ready for service including table settings, prepping stations, beverage station, and bussing areas during the hours of operation.
- Supervise reservations, wait lists, and guest service for take-away orders; assist with planning and executing special events.
- Provide table service and jump in where needed on the floor to always ensure exceptional service.
- Take care of guest needs, ensuring constant communication with the service team, managers, and the kitchen during service; handle any guest complaints or concerns.
- Maintain high standards of cleanliness and appearance throughout all areas of the restaurant both before, during and after service.
- Always adhere to Zooba's safety policies, alcoholic beverage service rules, and Department of Health guidelines.
- Assist with scheduling and employee communications for the service team.
- Orient, train, and coach employees; clarify job expectations, roles and responsibilities as needed; assist with hiring; identify talent for future promotions.
Qualifications and Requirements
- 3+ years' experience in a service role in a fast-paced casual dining restaurant environment
- 2+ years dine-in service supervisory experience
- Experience with Rezy or similar online reservation App
- Knowledge of service standards and steps of service
- Familiarity with cash handling procedures and Toast POS system a plus
- Able to supervise, lead and direct a service team
- Ability to lead a team under pressure
- Curiosity to learn about the Egyptian food and culture
- Experience serving Egyptian, Middle Eastern or Mediterranean food a plus
- English fluency with strong communication skills
- Ability to balance & carry multiple plates, glass racks and/or glasses, and lift objects up to 50 Ibs.
- Must be able to stand and walk for eight consecutive hours
- Flexible work schedule required (morning, evening, and weekend shifts)
- Food protection certificate from NYC DOH a plus
Salary and Benefits
- Salaried position $70k starting per year dependent on experience
- KPI bonus based on branch performance
- Health insurance available with employee contribution
- Paid Time Off for vacation and sick
- 401K retirement plan
- 50% discount on Zooba menu
- Opportunities for advancement
Equal Opportunity Employer
Zooba (incorporated as Zooba Eats Inc.) hires based on our specific core values with consideration for required qualifications and competencies. We maintain a nondiscrimination policy towards all employees and applicants.
Address
Zooba Eats Inc.
New York, NY
10012
USA
Industry
Food
Posted date
May 03, 2024
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