Customer Service Representative - Claims

Job Type

Full-time

Description

Our mission is simple: we want to provide the very best in Life Insurance, Mortuary, Cemetery and Mortgages. People love our products and people love working here too . We've been recognized as a "Top Workplace" for 5 years in a row.

What You'll Do:

This position will primarily be responsible for following a strict procedure for answering phone calls from our policy holders and funeral homes, and some data entry on new life insurance claims. This is an entry level position with a Monday - Friday business hours schedule. We offer a comprehensive benefits package that includes health insurance, PTO, Employee Discounts, and more.

• Inbound & outbound calls from Funeral Homes, Policyholders and Beneficiaries
• Analyzing contracts for monetary discrepancies
• Processing life insurance claims
• Provide excellent customer service on phone and through email
• Other special projects as assigned

• Customer service oriented
• Self-motivated
• Dynamic, friendly and outgoing personality
• Team oriented
• Detail oriented
• Multi-tasker

• Basic computer operation skills
• Ability to type 35 wpm
• Working knowledge of Microsoft Office (Outlook, Excel, Word)
• Ability to pay close attention to detail
• Ability to quickly learn new processes and procedures
• Ability to work independently and with a team when needed
• Ability to work Monday through Friday, 8:00 am to 5:00 pm
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times, and engage in repetitive movements

• High school diploma or equivalent
• Work experience of 1-2 years preferred
• Bilingual in English and Spanish preferred

• Great Company Culture. Top Workplaces 5 years in a row
• Rest and Relaxation. 2 weeks paid time off, 10 paid holidays, and accrued sick leave
• Health Benefits. Medical with HSA and FSA options, dental, and vision
• Prepare for the Future. 401(k) with company match